Library Dashboard FAQ

What metrics does Library Dashboard measure and reconcile?

Library Dashboard displays and reconciles denials, full-text usage, abstract views, PPV, total cost, and cost-per-download. It presents these data, as appropriate, at the publication level, bundle level, publisher level, and across your holdings.

How much does Library Dashboard cost?

RedLink's Library Dashboard is very affordable. There is a one-time cost to set up your Dashboard, and from there an annual subscription fee based on the type of library you have. You can have as many users and include as many data sources as you wish. So, not only is our Library Dashboard affordable, but our pricing is simple and straightforward.

Our prices are low compared to other offerings, as we are purpose-built for the academic and scholarly library market, so you don't have to pay for features you don't need or overhead you don't require.

What data does the Library Dashboard require?

We do the data-gathering for you. We just need your SUSHI or administrative logins so we can get the data we need for basic Dashboard reporting. If you want to calculate cost-per-download, you can also provide cost data. We link your content automatically to our taxonomy to help you see usage through discipline-specific lenses.

How long does it take to get our Dashboard launched?

Once you sign up, we will ask you for the login details we need. Once we have these, and they work, we can get going. If you use common data sources (and we've learned to deal with 100+), launching usually takes 4-6 weeks, depending on some technical aspects.

I subscribe to books, databases, and journals on many different platforms. Will RedLink work with all of these?

RedLink supports structured usage data for ebooks, journals, and databases, and can normalize display and data across platforms using data standards and our analytics and visualization tools.

Does Library Dashboard work with consortia?

Yes. Library Dashboard allows each member of a consortia to view its own data, while the consortia administrator can get an overview of usage across and within the consortia.

How does RedLink handle data that is not correctly formatted?

If the data does not match the COUNTER spec and is rejected on the initial upload, there is an alert and our engineering team addresses it (fixing the errors if possible, or requesting a new data set if needed).

How often are the data in the Dashboards updated?

Our data are updated as often as publishers provide updated data. In most cases, this is monthly. As our integrations improve, some publishers may provide daily data, as well.

How does Library Dashboard handle journal title changes?

If a journal title changes, RedLink will update the journal record and the historical data will stay with the new title.

What data sources can you handle?

We can handle more than 100 different data sources currently. As we add customers, we are adding to our capabilities. Our goal is to make it easy for you. We can provide a list of publishers and providers we handle upon request. We handle ebooks, journals, databases, and bundles.

How does Library Dashboard deal with pricing in bundles?

We use a proprietary blend of advanced multi-layer data processing and machine learning, along with the data from the subscription and cost files, along with usage data, to determine pricing for individual journals in bundles.

Can we try Library Dashboard before subscribing?

At this time, we aren't offering free trials. We are happy to demonstrate RedLink Library Dashboards using non-specific (but real) data from our large data store. However, because of the setup overhead and our low annual subscription fees, we are not currently offering free trials.

Does RedLink do a quality check on the data and reports that are displayed in Library Dashboard?

Yes, the reports and output are checked for consistency with the source data, and all exceptions are checked one by one.

Does Library Dashboard support historical data?

Yes. If you can provide historical data, or if the systems you derive data from have historical data, we can ingest and display that. There is no extra charge for this aspect of the service.

Are our data secure at RedLink?

We take security very seriously. All transmitted data are kept safe through the highest encryption standard available: 256-bit SSL. This is the same technology banks and financial institutions use to keep account information safe. RedLink uses state-of-the-art data storage and firewall technologies to ensure that your information is always backed up in a secure location. Our system also stores backups in multiple secure locations to ensure availability in case of local disruptions. RedLink data centers maintain several layers of security to control access, including biometric scanning, keycard, retina scan, and PIN restrictions. Security cameras monitor all locations 24/7, and onsite staff protect against unauthorized entry. In each facility, our equipment is also kept in locked containers, with additional security safeguards in place. We require staff and customers to use two-step authentication in all systems. Our self-healing and self-alerting services means that our team reviews any questionable transactions against benchmarked performance and service behavior standards.

How much does RedLink Network cost to join?

There’s no cost to join RedLink Network. It is a free, secure, community-driven resource for libraries and publishers to use to connect, synchronize access credentials, and solve problems for their mutual customers and end-users. Find out more at https://redlink-network.org.

Publisher Dashboard FAQ

How much does it cost to get the Publisher Dashboard?

There is a one-time cost to setup your Dashboard, and an annual subscription fee based on your size. Please ask us for a quotation. Our prices are low compared to other offerings, as we are purpose-built for the academic and scholarly publishing market, so you don't have to pay for features you don't need or overhead you don't require.

What does Publisher Dashboard reconcile and display?

RedLink's Publisher Dashboard reconciles your journal and ebook data around customers and shows trends over time. You can parse the data by denials, full-text usage, abstract views, PPV, total cost, and cost-per-download. You can also look across your entire customer set to see more macro trends and address issues that may be arising.

What data does the Publisher Dashboard require?

Generally, COUNTER data via SUSHI or administrative access will give us what we need for basic Dashboard reporting. We also need a copy of your subscription data, which will help you see expirations and customer-level behavior. If you provide pricing and sales data, we can provide cost-per-download graphs and projections. If you have a taxonomy, we can map that to our robust taxonomy to help you see performance by content slices based on disciplines in addition to specific titles and customers, which can help editorial planning.

We have a technical requirements document that explains this in detail. We will work with your technical team to clarify any questions.

How long does it take to get our Dashboard launched?

Once you sign up, we will give you a technical specification that details the usage and revenue data that we need. If you host with a major online platform that we have worked with before, getting your Dashboard launched is straightforward and takes 1-2 weeks.

If we need to configure your data for the first time, launching may take 4-6 weeks, depending on some technical aspects.

How much training will I or my staff need to use Publisher Dashboard?

Publisher Dashboard is built to be intuitive. It boils down the core business uses into an interface that's easy to use. Some products require days or weeks to master. We're proud that Publisher Dashboard takes minutes. Users from around the world find it easy to adopt and useful right away.

How many users can we have using Publisher Dashboard?

With a subscription to the Publisher Dashboard, there is no limit on the number of users, including third-party sales agents as well as internal colleagues.

As a publisher, if I change platforms, will all my data still be with RedLink?

Yes. This is one of the benefits of using RedLink as an independent usage data store. In addition, if you are hosted on multiple platforms, we can consolidate and normalize your usage data. Later, if you expand or consolidate your hosting options, we'll adjust with you.

Can Publisher Dashboard include all of my historical sales data?

Yes, as long as it is provided in COUNTER format, the Publisher Dashboard can ingest all of your historical sales data for all titles, even if you have migrated to a new platform in recent years.

How often are the data in the Dashboards updated?

If you are on one of the integrated platforms (Atypon, Safari), updates are daily. If you are on another platform, updates occur monthly.

Can we try Publisher Dashboard before subscribing?

At this time, we aren't offering free trials. We are happy to demonstrate RedLink Publisher Dashboard using anonymized data from our large data store, but because of the setup overhead and our low annual subscription fees, we are not currently offering free trials.

Can I grant sales agents and representatives access to their own accounts in Publisher Dashboard?

Yes. RedLink supports user profiles so you can quickly configure the RedLink Dashboard to reflect the way you work. A number of agents already enjoy using RedLink Publisher Dashboard.

When you start, you'll identify who at your organization will be a RedLink administrator. An administrator will have the ability to assign accounts and territories to various agents and sales representatives.

What platforms are you integrated with?

We are currently integrated with Atypon and Safari. We are working on integrations with the other major platform providers, and anticipate these integrations will be completed this year. We currently have publishers hosted on Silverchair and HighWire, as well.

Are our data secure at RedLink?

We take security very seriously. All transmitted data are kept safe through the highest encryption standard available: 256-bit SSL. This is the same technology banks and financial institutions use to keep account information safe. RedLink uses state-of-the-art data storage and firewall technologies to ensure that your information is always backed up in a secure location. Our system also stores backups in multiple secure locations to ensure availability in case of local disruptions. RedLink data centers maintain several layers of security to control access, including biometric scanning, keycard, retina scan, and PIN restrictions. Security cameras monitor all locations 24/7, and onsite staff protect against unauthorized entry. In each facility, our equipment is also kept in locked containers, with additional security safeguards in place. We require staff and customers to use two-step authentication in all systems. Our self-healing and self-alerting services means that our team reviews any questionable transactions against benchmarked performance and service behavior standards.

SiteLeads™ FAQ

How much does SiteLeads™ cost?

SiteLeads™ is an add-on to Publisher Dashboard, so a subscription to Publisher Dashboard is required. If you're new to RedLink, we bundle Publisher Dashboard into your first year's subscription. SiteLeads™ is priced affordably, so you have a good return on investment. We also offer a baseline version that provides an opportunity overview. Unlocked leads are sold in bundles of 10, so you don't have to make a large commitment in order to make sales gains.

How does SiteLeads™ identify new leads?

SiteLeads™ works by tying incoming traffic to known institutions, then processing up those that have promising traffic patterns and revenue potential. By using data from Publisher Dashboard, we don't recommend current customers, but only surface new prospects with promising traffic patterns and revenue potential.

What are the technical requirements?

Simply have a small bit of javascript installed on your sites by your platform provider (or through a tag management tool), and SiteLeads™ will be ready to go. We are happy to provide the javascript.

How often are the data for SiteLeads™ updated?

SiteLeads™ data are updated daily within the system. The interface updates when a meaningful change has been detected. We can also detect new users very quickly through our special techniques.

Can we try SiteLeads™ before purchasing a bundle?

Yes. If you are a current Publisher Dashboard customer, we'd be happy to discuss a trial of SiteLeads™ with you. If you are new to RedLink, we also have options, so please contact us.

In addition, we've designed SiteLeads™ so that publishers purchase a bundle of 10, with low upfront costs. This makes each bundle essentially a trial.

 

What data are required for SiteLeads™?

In addition to usage data gathered through Publisher Dashboard, we strongly recommend SiteLeads™ publishers deposit revenue data. This allows us to make the best recommendations, and enables major portions of the SiteLeads™ interface.

RedLink Network FAQ

Is RedLink Network really free to join and use?

Yes. There’s no cost to join RedLink Network. It is a free, secure, community-driven resource for libraries and publishers to use to connect, synchronize access credentials, and solve problems for their mutual customers and end-users. Find out more at https://redlink-network.org.

How many libraries and publishers are using RedLink Network?

There are already thousands of invitations pending for libraries on RedLink Network. If you work at a library, chances are you have an invitation to connect waiting from one or more publishers.

There are currently about a dozen publishers using RedLink Network, with more coming on board all the time.

What data does RedLink Network support?

RedLink Network supports contact information, descriptions of organizations, IP addresses, Shibboleth credentials, link resolver details, branding, and SUSHI and administrative credentials.

RedLink Network is a public benefit company. What does this mean?

By setting itself off as a public benefit company, RedLink Network gives itself the ability to make decisions that may only be in the best interest of the community or in service of its mission.

Who is on the RedLink Network Advisory Council?

The membership of the RedLink Network Advisory Council can be found here (https://redlink.com/network-advisory-council/). The Advisory Council consists of librarians, publishers, technologists, and strategic thinkers who help guide RedLink Network as a valuable community-driven resource.

 

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