Library Dashboard

What metrics does Library Dashboard provide?

Library Dashboard collects and displays full-text usage and denials from journals and e-books, as well as regular searches, searches federated and automated, record views, clicks, and denials for databases. Total cost and cost-per-download is also available. It presents this data at the publication level, bundle level, publisher level, and across your holdings.

How much does Library Dashboard cost?

RedLink Library Dashboard is low cost and can easily complement existing library and collections budgets. There is a one-time cost to set up the Dashboard and an annual subscription fee. You can have as many users and include as many data sources as you wish. Pricing is simple and straightforward. We have a purpose-built Library Dashboard for the library market, so you do not have to pay for features you do not need.

What data does the Library Dashboard require?

We do the data-gathering for you. We just need your SUSHI and/or administrative logins so we can get the data we need for Dashboard reporting. If you want to calculate cost-per-download, you can also provide cost data via your Customer Experience team member. We link your content automatically to our taxonomy to help you see usage through discipline-specific lenses.

How long does it take to get our Dashboard launched?

Once we have received your signed agreement, we will start the on-boarding process with our Customer Experience team. Once we have received and audited your credentials, our team can start processing your data.

We work directly with hundreds of publishers and common data sources. With these sources we can usually launch your dashboard in 4-6 weeks. Unique or niche publishers and vendors may require custom configurations and can take longer.

I subscribe to books, databases, and journals on many different platforms. Will Library Dashboard work with all of these?

Yes, RedLink Library Dashboard supports a wide variety of COUNTER-compliant usage metrics from hundreds of journals, ebooks, and databases providers.

Does Library Dashboard work with consortium?

Yes, Library Dashboard allows each member of a consortium to view its own data on their Dashboard. Consortium administrators can get an overview of usage across the consortium with RedLink Consortia Dashboard.

How does Library Dashboard handle data that is not correctly formatted?

If the data does not match COUNTER requirements and is rejected on the initial upload, there is an alert and our engineering team addresses it. They will fix the errors if possible, or requesting a new data set if needed.

How often is the data in Library Dashboard updated?

Typically, data is updated on a monthly basis, but is often dependent upon the frequency of updates from the publishers and vendors. As integrations improve in the future, we hope to also increase the frequency of updates as well.

How does Library Dashboard handle journal title changes?

If a journal title changes, RedLink will update the journal record and the historical data will stay with the new title.

What data sources can you handle?

We can handle hundreds of different data sources. As we add customers, we are adding to our capabilities. Our goal is to make it easy for you. We can provide a list of publishers and providers we handle upon request. We handle ebooks, journals, databases, and bundles.

How does Library Dashboard deal with pricing in bundles?

We use a proprietary blend of advanced multi-layer data processing and machine learning, along with the data from the subscription and cost files, along with usage data, to estimate pricing for individual journals in bundles.

Can we try Library Dashboard before subscribing?

We are happy to demonstrate and provide limited access to RedLink Library Dashboard using non-specific (but real) data from our large data store. However, because of the setup overhead, we are unable to offer trials.

Does RedLink do a quality check on the data and reports that are displayed in Library Dashboard?

Yes, the reports and output are checked for consistency with the source data, and all errors and exceptions are checked one by one.

Does Library Dashboard support historical data?

Yes. If the data source has historical data, we can import and display that. There is no extra charge for this aspect of the service.

Publisher Dashboard

How much does it cost to get the Publisher Dashboard?

There is a one-time cost to setup your Dashboard and an annual subscription fee based on organization size. Please contact us for a quote. Publisher Dashboard is purpose-built for the publishing market, so you do not have to pay for features you do not need.

What does data Publisher Dashboard collect and display?

RedLink Publisher Dashboard collects your journal and ebook data and displays trends over time from two perspectives: customer-level and product-level. You can view the data by denials, full-text usage, abstract views, PPV, total cost, and cost-per-download*. You can also look across your entire customer set to see more macro trends and address issues that may be arising.

*some metrics may be platform-dependent

What data does the Publisher Dashboard require?

Generally, COUNTER data via SUSHI or administrative access will give us what we need for basic Dashboard reporting. Some platforms have a turnkey integration with RedLink and require little work on your part to integrate. We also need a copy of your subscription data, which will help you see expirations and customer-level behavior. If you provide pricing and sales data, we can provide cost-per-download graphs and projections. If you have a taxonomy, we can map that to our robust taxonomy to help you see performance by content slices based on disciplines in addition to specific titles and customers, which can help editorial planning.

We have a technical requirements document that explains this in detail. We will work with your technical team to clarify any questions.

How long does it take to get our Dashboard launched?

Once we have received your signed agreement, we will start the on-boarding process. A member of our Customer Experience team will give you a technical specifications document that details the usage and revenue data that we will need. If you host with a major online platform provider that we have worked with before, we can launch your Dashboard as quickly as 3-4 weeks. If we need to configure your data source for the first time, launching may take 4-6 weeks, depending on the technical integration.

How much training will I or my staff need to use Publisher Dashboard?

Publisher Dashboard is built to be intuitive. It boils down the core business uses into an interface that is easy to use. Some products require weeks or months to master. We are proud that Publisher Dashboard takes minutes. Users from around the world find it easy to adopt and be useful right away.

How many users can we have using Publisher Dashboard?

With a subscription to the Publisher Dashboard, there is no limit on the number of users, including third-party sales agents.

As a publisher, if I change platforms, will all my data still be with RedLink?

Yes. This is one of the many benefits of using RedLink as an independent usage data store. In addition, if you are hosted on multiple platforms, we can consolidate and normalize your usage data. Later, if you expand or consolidate your hosting options, we will adjust with you.

Can Publisher Dashboard include all of my historical sales data?

Yes, as long as it is provided in COUNTER format, the Publisher Dashboard can ingest all of your historical sales data for all titles, even if you have migrated to a new platform in recent years.

How often is the data in the Publisher Dashboard updated?

If you are on one of our integrated partner platforms (Atypon, Safari), updates are daily. If you are on another platform, updates occur monthly.

Can we try Publisher Dashboard before subscribing?

We are happy to demonstrate RedLink Publisher Dashboard using anonymized data from our large data store, but because of the setup overhead, we are unable to offer trials.

Can I grant sales agents and representatives access to their own accounts in Publisher Dashboard?

Yes. RedLink supports user profiles so you can quickly configure the RedLink Dashboard to reflect the way you work. A number of agents already enjoy using RedLink Publisher Dashboard. When you start, you will designate a RedLink administrator at your organization. An administrator will have the ability to assign accounts and territories to various agents and sales representatives.

What platforms are you integrated with?

We are currently directly integrated with Atypon and Safari. We continue to work on direct integrations with other major platform providers. We currently have publishers hosted on Silverchair and HighWire, as well.

Site Leads™

How much does SiteLeads™ cost?

SiteLeads™ is an add-on to Publisher Dashboard, so a subscription to Publisher Dashboard is required. If you are new to RedLink, we bundle Publisher Dashboard into your first year's subscription. SiteLeads™ is priced affordably to maximize a return on investment. Unlocked leads are sold in bundles of 10, so you don't have to make a large commitment in order to make sales gains.

How does SiteLeads™ identify new leads?

SiteLeads™ works by tying incoming traffic to known institutions, then processing up those that have promising traffic patterns and revenue potential. By using data from Publisher Dashboard, we do not recommend current customers, but only surface new prospects with promising traffic patterns and revenue potential.

What are the technical requirements?

Simply have a small bit of javascript installed on your sites by your platform provider (or through a tag management tool), and SiteLeads™ will be ready to go. We are happy to provide the javascript.

How often are the data for SiteLeads™ updated?

SiteLeads™ data are updated daily within the system. The interface updates when a meaningful change has been detected.

What data are required for SiteLeads™?

In addition to usage data gathered through Publisher Dashboard, we strongly recommend SiteLeads™ publishers deposit revenue data. This allows us to make the best recommendations, and enables major portions of the SiteLeads™ interface. At a minimum, some form of pricing information (i.e. tier structure) is required to power SiteLeads™.

RedLink Network

Is RedLink Network really free to join and use?

Yes. There is no cost to join RedLink Network. It is a free, secure, community-driven resource for libraries and publishers to use to connect, synchronize access credentials, and solve problems for their mutual customers and end-users. Find out more at

How many libraries and publishers are using RedLink Network?

There are already thousands of invitations pending for libraries on RedLink Network. If you work at a library, chances are you have an invitation to connect waiting from one or more publishers.

There are currently about a dozen publishers using RedLink Network, with more coming on board all the time.

What data does RedLink Network support?

RedLink Network supports contact information, descriptions of organizations, IP addresses, Shibboleth credentials, link resolver details, branding, and SUSHI and administrative credentials.

RedLink Network is a public benefit company. What does this mean?

By setting itself off as a public benefit company, RedLink Network gives itself the ability to make decisions that may only be in the best interest of the community or in service of its mission.

Who is on the RedLink Network Advisory Council?

The membership of the RedLink Network Advisory Council can be found here ( The Advisory Council consists of librarians, publishers, technologists, and strategic thinkers who help guide RedLink Network as a valuable community-driven resource.

General Questions

Is our data secure at RedLink?

We take security very seriously. All transmitted data are kept safe through the highest encryption standard available: 256-bit SSL. This is the same technology banks and financial institutions use to keep account information safe. RedLink uses state-of-the-art data storage and firewall technologies to ensure that your information is always backed up in a secure location. Our system also stores backups in multiple secure locations to ensure availability in case of local disruptions. RedLink data centers maintain several layers of security to control access, including biometric scanning, keycard, retina scan, and PIN restrictions. Security cameras monitor all locations 24/7, and onsite staff protect against unauthorized entry. In each facility, our equipment is also kept in locked containers, with additional security safeguards in place. We require staff and customers to use two-step authentication in all systems. Our self-healing and self-alerting services means that our team reviews any questionable transactions against benchmarked performance and service behavior standards.

I’m interested in learning more about RedLink products, who do I contact?

Please email for more information

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